Pricing
What a chatbot for your website costs
The Veradicta chatbot costs €129 a month on Small, €249 a month on Medium and €329 a month on Big. Ultimate is available on request, with no limit on conversations.
There is no setup fee. The contract runs for an indefinite period and can be cancelled by either side at any time, with effect from the end of the current billing month; there is no minimum term. All amounts are net.
The four plans at a glance
The same bot in four plans. What differs is who enters the knowledge, how many conversations are included, and which languages it answers in.
| Plan | Per month | Conversations included | Languages |
|---|---|---|---|
| Small | €129 | 150 | English and German |
| Medium | €249 | 350 | Answers in the visitor's language, interface in 5 languages |
| Big | €329 | 750 | As Medium, interface in 10 languages |
| Ultimate | On request | no limit | As Big, plus the window itself in the visitor's language, all languages |
All prices net. For businesses only. As a supplier based in Germany we do not charge VAT on services to UK businesses; you account for it yourself under the reverse charge.
net, reverse charge applies. You pay through Stripe, cancel monthly.
What we do, and what stays with you
This is how the work is divided. There is no setup fee.
| Task | Who does it |
|---|---|
| Entering the first knowledge | On Small, you do, in the portal and in plain English. From Medium upwards we do, from your website and your documents; you read it over. |
| Checking the answers before you go live | You do, in the portal's test chat. Anything that is wrong you change there, before the bot goes onto your site. |
| Adding the bot to your website | You or your web developer, with one line of code. If it does not work, we do it together with you online. |
| Changing prices, opening hours, services | You do, in the portal. From Medium upwards you can also re-read your website, PDFs and Word files there yourself. |
| Closing the gaps | You do. The questions your bot could not answer are listed in the portal. Enter an answer, and it knows them. |
| Following up enquiries | You do. The bot files the enquiry in the portal with the contact details, what the person wanted and the conversation, and sends you an email. The phone call is yours. |
What each plan includes
Small: €129 a month
For businesses that keep being asked the same questions. It includes 150 conversations a month and up to 50,000 characters of knowledge.
- Answers in English and German
- Points visitors to your booking page when they ask for an appointment
- Collects contact details and files them as an enquiry in your portal, with an email to you
- A notification on your phone as soon as someone leaves their details, your bot gets stuck or an appointment is requested; optionally for every new conversation as well
- Carries the requested date into the enquiry
- Your own portal login: change what the bot knows, read back conversations
- Reads your website by itself and suggests finished questions and answers from it; you accept them with one click
- Shows you the questions it could not answer
- Put a wrong answer right with one click, and the correction applies straight away
- You set the colour, the logo and the greeting yourself
- You can see how many conversations are adding up
Medium: €249 a month
For businesses with more traffic, customers in other languages, or several people working in the portal. It includes 350 conversations a month and up to 100,000 characters of knowledge.
- Everything in Small
- We scan your documents and enter the knowledge for you
- Answers in your visitor's own language; the interface in five languages: English, German and three of your choosing
- Also answers WhatsApp messages sent to your business number, from the same knowledge
- Five portal logins, each with its own setting for what that person may see
- As an add-on for €49 a month: your staff take a conversation over themselves, as long as one of you is marked as available in the portal
- For online shops: the bot knows your product catalogue and shows matching items with picture, price and link, from a Google Shopping feed, WooCommerce or Shopify
Big: €329 a month
For businesses that find 350 conversations too tight, or whose customers speak many languages. It includes 750 conversations a month and up to 150,000 characters of knowledge.
- Everything in Medium
- Ten interface languages instead of five: English, German and eight of your choosing
- Passes new enquiries straight into your own software, your CRM or ticketing system for instance (webhook)
- 750 conversations a month instead of 350, so more than double
- 150,000 characters of knowledge instead of 100,000, around forty-five pages of text: even a large website fits in whole
Ultimate: On request
For companies with heavy traffic and the volume of questions that comes with it. It includes unlimited conversations and knowledge with no fixed limit, by arrangement.
- Everything in Big
- On request, the chat window opens in your visitor's language right away
- Your bot on several addresses, your main site and your shop for instance
- Conversations and enquiries kept for longer, for as long as you specify
- Your staff can take a conversation over themselves, as long as one of you is marked as available in the portal
- A named contact you can reach directly
- Twenty portal logins instead of five
What counts as a conversation, and what happens when the allowance runs out
A conversation is one continuous chat with a visitor. How many messages it contains makes no difference to the count. So a visitor who asks ten questions one after another uses one conversation, not ten.
You can see how many conversations have added up in your portal. Once the allowance is used up, the bot refers visitors to your business instead of carrying on. You can move up a plan at any time and it applies immediately. Nothing is charged on top automatically.
The knowledge your bot answers from has a limit per plan as well: 50,000 characters is roughly fifteen pages of text. Knowledge you have already entered is never cut back; once the limit is reached, the portal tells you as you type.
Term, notice and the free trial
- Paying monthly
- The contract runs for an indefinite period; there is no minimum term. It can be cancelled by either side at any time, with effect from the end of the current billing month.
- Free trial
- 14 days free. With your own content, on your own website. No payment details, no automatic renewal. If you decide not to carry on, simply say nothing.
- Getting started
- You or your web developer add the bot to your site with a single line of code. If that does not work first time, we do it together with you online until it runs on your site. From Medium upwards we enter your knowledge for you at the start.
- Changing plan
- Move up a plan and it applies immediately. The difference to your previous rate is charged pro rata for the current month.
The full terms are in our terms and conditions, in German.
Why we are not the cheapest
There are website chatbots that cost considerably less than our plans. That is neither a coincidence nor us overcharging: it is a different business.
With a do-it-yourself tool you pay for the software. Setting it up, keeping the knowledge current, checking the answers and sorting out data protection stay with you. If someone in your business enjoys doing that, it is the cheaper choice, and we will say so. If you would rather assemble your own bot and look after it yourself, there are cheaper do-it-yourself tools. Veradicta is a managed service at a fixed monthly price.
With us you pay for a bot that answers only from your own knowledge and admits when it does not know, for the portal with its conversations, its list of gaps and its one-click correction, for help getting it onto your site, from Medium upwards for us entering the knowledge, and for a named person who answers you. What stays with you: reading it over as the expert, keeping the knowledge current, and following up enquiries. The split is in the table what we do.
How to judge any quote
The monthly figure on its own tells you little. These questions are what really separates one offer from another, and you should put them to every provider, ourselves included. Our answers are alongside.
- Where is the data held?
- With us, on a server in Germany. Ask for the country, not the region: „European data centres“ is not something you can check.
- Which language model answers, and where does it run?
- With us, Anthropic in the United States, on the basis of the EU standard contractual clauses under Article 46 GDPR. A provider using a model hosted in Europe has the shorter route here. We would rather tell you that ourselves than have you find it out later.
- What does the bot do when it does not know something?
- Ours says so, and does not guess. It answers solely from the knowledge you have entered. A bot that fills the gaps from general model knowledge will eventually invent a promise in your name.
- Does a person step in when one is needed?
- If a visitor asks for a person, is annoyed, reports something that has gone wrong, or wants a binding commitment, the bot passes the conversation to the business, tells the visitor it has done so, and files it in the customer portal. That applies in every plan.
- How long are conversations kept?
- With us, 30 days at most unless we agree otherwise. The chat window sets no cookies, and visitors' IP addresses are not stored.
- Is there a data processing agreement?
- Yes, under Article 28 GDPR, concluded before any processing begins. As soon as conversations contain personal data, and they do the moment someone leaves a phone number, it is not optional.
- How long does the contract tie you in, and what does setup cost?
- The contract runs for an indefinite period. There is no setup fee. A long commitment, before the bot has proved itself on your own content, shifts the risk onto you.
See it first, then decide.
You get a bot with your own content to try out, free and with no obligation. We reply to enquiries the same day.
Send an enquiry (in German)Zuletzt geprüft: 16. September 2026