Installation

How the bot gets onto your website

The bot is added with a single line of code. The line is in the email you receive from us: copy it, paste it in one place on your website, save. You do not need any technical knowledge, and nothing on your website is rebuilt.

On this page you can see the complete process as a video, plus the route for your system: WordPress, Shopware, Shopify, TYPO3, Joomla or a hand-built website.

The whole process in under three minutes

The video shows the process using WordPress as the example, from the email to the bot's first answer. It is not a mock-up: it was recorded in a real WordPress installation, and the button that appears at the end is our real bot.

From the email to the first answer, using WordPress as the example.2:36 minutes, no sound, everything said is on screenRecorded by us

Open the email and copy the one line.
Log in to your WordPress dashboard.
Install the free WPCode plugin. You only need to do this once.
Paste the line into the footer field and save. Paste it, do not type it out: the editor completes what you type by itself and breaks the line in the process.
Open your website. The bot is there and answers.

WordPress

The route is via the free WPCode plugin: install it, paste the line into the footer field, save. The main video above shows both for real; the short version here is for a second look while you follow along.

The route in WordPress, step by step.1:34 minutes, no sound, everything said is on screenRecorded by us

Shopware 6

Out of the box, Shopware has no field for your own code. Installing the bot needs either an extension from the Shopware Store or access to the shop's files. The video shows the route as described in the provider's instructions.

The route in Shopware 6.1:53 minutes, no sound, everything said is on screenBased on the provider's instructions

Shopify

With Shopify the route is via your shop's theme. The video shows it step by step, following the provider's instructions.

The route in Shopify.1:30 minutes, no sound, everything said is on screenBased on the provider's instructions

TYPO3

In TYPO3 the line belongs in the website's template. Worth knowing: this needs administrator rights; an editor account does not even see the module you need. If an agency looks after your site, it is a matter of minutes for them.

The route in TYPO3.1:41 minutes, no sound, everything said is on screenBased on the provider's instructions

Joomla

In Joomla the line goes into the website's template. The video shows the route as described in the provider's instructions.

The route in Joomla.1:18 minutes, no sound, everything said is on screenBased on the provider's instructions

Hand-built website

On a hand-built website the line belongs in the HTML code, ideally just before the end of the page. Whoever built the site will know straight away where that is. And if someone else looks after your website, simply forward them our email; for them it is a matter of two minutes.

The route on a hand-built website. It works for any system.1:16 minutes, no sound, everything said is on screenWorks for any system

Stuck with the installation?

Then write to us with the name of your system and what you have already tried. We will get back to you within 24 hours.

Send a message

Last checked: 4 October 2026